Privacy Policy

Introduction

At NextStep El Monte Tree Services, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.elmontecatreeservices.com or use our tree care services.

By using our website or services, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our website or services.

Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide to us when you request a quote, schedule a service, contact us, or otherwise communicate with us. This may include:

• Name and contact information (phone number, email address)
• Property address and details about your tree care needs
• Service history and preferences if you are a returning customer
• Payment information for processing transactions
• Any other information you choose to provide in communications with us

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing behavior, including:

• IP address, browser type, and operating system
• Pages you view and links you click on our website
• Date and time of your visit and time spent on pages
• Referring website or source that directed you to our site

This information is collected through cookies and similar tracking technologies to help us improve our website and user experience.

How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, schedule, and perform tree care services at your property
• Communication: To respond to your inquiries, send service confirmations, and provide updates about your service appointments
• Payment Processing: To process payments and send invoices for services rendered
• Business Operations: To maintain service records, schedule appointments, and manage our customer relationships
• Website Improvement: To analyze website usage and improve our online services
• Marketing: To send you information about our services, special offers, or seasonal tree care tips (only if you have opted in to receive such communications)
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

Information Sharing and Disclosure

We respect your privacy and do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our business, such as payment processors, scheduling software providers, or website hosting services. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
• Legal Requirements: We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: If NextStep El Monte Tree Services is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share your information with your explicit consent for specific purposes not covered in this policy.

Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our site. Cookies are small data files stored on your device.

We use cookies to:

• Remember your preferences and settings
• Understand how visitors use our website
• Improve website performance and functionality
• Analyze traffic patterns and user behavior

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. However, disabling cookies may affect your ability to use certain features of our website.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure data transmission using encryption technology
• Limited access to personal information by authorized personnel only
• Regular security assessments and updates
• Secure storage of physical and electronic records

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Service records and transaction history are typically maintained for business and tax purposes for at least seven years.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we have about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal obligations
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request a copy of your information in a portable format

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within a reasonable timeframe.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, disclose, and sell
• The right to request deletion of your personal information
• The right to opt-out of the sale of your personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

To make a request under the CCPA, please contact us at (323) 329-3276.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on this page with a new "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: